Connecting a Custom Kitchens chatbot to your CRM

A bot without a CRM loses the history. In Custom Kitchens you want the integration so every conversation becomes a lead card with context, and your rep sees exactly where things left off.

What the CRM link gives you

• All leads in one place with the chat history.
• Automatic hot-lead handoff to your rep.
• Nothing gets lost between shifts.

How to set up the bot for Custom Kitchens so it actually sells

• Point the agent at booking the measure, not closing the sale in chat — an exact price is only possible after measuring.
• Add questions about dimensions and built-in appliances — the preliminary estimate lands close to the real kitchen.
• Spell out lead times and production stages — the agent removes the fear of a long wait and keeps the lead.

Which systems can the bot connect to

• Bitrix24, SalesDrive, 1C — plus any CRM you use
• Telegram, Instagram, and other messengers

Who this matters to most

A homeowner ordering a kitchen built for their space: they share square footage, style, and built-in appliances. They compare materials and lead times, and book a free measure once they see an estimate.

What it looks like in a conversation

FAQ

Read next

• How to measure bot performance in the Custom Kitchens niche
• How to set up a bot for your Custom Kitchens products and prices
• A bot for bookings and inquiries in the Custom Kitchens niche
• A voice agent for Custom Kitchens: when to upgrade
• Which objections an AI sales agent handles in Custom Kitchens