Connecting a E-commerce Store chatbot to your CRM

A bot without a CRM loses the history. In E-commerce Store you want the integration so every conversation becomes a lead card with context, and your rep sees exactly where things left off.

What the CRM link gives you

All leads in one place with the chat history.
Automatic hot-lead handoff to your rep.
Nothing gets lost between shifts.

How to set up the bot for E-commerce Store so it actually sells

Connect your inventory — the agent only recommends products that are actually in stock.
Set up upsell and bundle scenarios — the agent grows average order value right in the chat.
Turn on the abandoned-cart flow — the hot lead comes back to a reminder and finishes the purchase.

Which systems can the bot connect to

Bitrix24, SalesDrive, 1C — and any other CRM
Telegram, Instagram, and other messaging channels

Who this matters to most

An online store owner losing inquiries in Instagram DMs and the website chat: shoppers ask about stock, shipping, and "can you do better on price" — and the rep can't answer fast enough.

What it looks like in a conversation

9:41

Anna · AI sales agent · E-commerce Store

online

Hi! I'm Anna, an AI sales agent. How can I help?14:34

Is it in stock?14:35 ✓✓

Let me check your size and color. If it's in stock, I'll place the order right here — delivery in 1–2 days. What's your address?14:36

Message

FAQ

Is an AI sales agent a fit for the E-commerce Store niche?

Yes. It's a ready-made salesperson for E-commerce Store with built-in sales skills and industry expertise — you train it on your products, prices, and company facts.

How much does it cost and how do I pay?

A one-time purchase of the bot plus pay-as-you-go AI usage. No subscription fee for idle time.

Which channels does it work in?

Telegram, website chat widget, WhatsApp, Instagram — one bot in every channel at once.

A ready-made AI sales agent for E-commerce StoreDeploy in an hour — it sells over chat 24/7.

Get this agent